EF is your travel supplier, and the traveler is the Primary Insured.
Academic HealthPlans, a part of the Brown & Brown team is the third-party program manager and licensed agent(s) who can speak about the plan and its coverages and benefits.
Broadspire (on or before 10/28/2026) or Robin Assist (on and after 10/29/2026) is the claims administrator who reviews and adjudicates claims.
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Travelers cannot receive a refund of the travel protection plan after the 10-day free-look period.
Visit riskstrategiestravel.com and click the tile for your EF Program. In the Program Resources dropdown menus, choose the State you purchased coverage in, and choose the date range you purchased the plan in the Enrollment Period to view the plan document and brochure.
Please review the documents available at riskstrategiestravel.com. If you have any additional questions after reading the coverage and benefit information, please contact Academic HealthPlans via email at [email protected] and they will be happy to address your coverage and benefits questions.
Academic HealthPlans, a part of the Brown & Brown team (AHP) is the third-party program manager for the travel protection plans offered by EF. It is not within AHP’s authority to make benefit exceptions or to process plan cost refunds based on special or unique circumstances that are not allowed by the plan.
Please note: it is not necessary for you to speak to AHP prior to cancelling your tour or filing a claim, unless you have questions after reviewing your plan’s coverage details.
Due to the nature of the information being shared and to provide you with a searchable reference, email is the most efficient means of communication. Please email AHP at [email protected] and include the traveler’s name, date of birth, and include your questions and/or a description of your circumstances so agents can better assist you.
Please call EF Tours directly to cancel your tour. If you are unable to reach a representative you may use the call-back option, or the chat function on the EF Tours website.
Yes. Please contact EF to cancel your trip before filing a claim. If you file a cancellation claim without cancelling your trip, it will be denied as there will be no loss on file in which to pay.
First, contact EF Tours to review your options for rescheduling or obtaining a voucher for future travel, or to formally cancel your spot on the tour. EF will review what is refundable based on the Booking Conditions of your tour. The remaining unrefunded amount is what you may claim for reimbursement. You Do not need to contact AHP before canceling your tour.
*Do not file a claim until you have formally canceled your tour.
For non-medical emergencies or urgent situations while on tour, please contact EF Tours directly. For a medical emergency during your trip please call Robin Assist 24/7 toll free from the U.S. or abroad at 844-218-0622; collect calls can also be made to (321)-635-2184. Or by email at [email protected]. They can coordinate medical care with a provider and should be the first contact.
Please visit riskstrategiestravel.com/claims to use the Robin Assist Online Claim Filing Portal, as well as obtain claim forms for Trip Cancellation, Trip Delay, Trip Interruption, Baggage Loss/Delay, Medical Expenses and more.
Once you have submitted a claim, Robin Assist is the claims administrator and will be your contact for claim status questions or issues. If you filed your claim using the online portal, please log-in to your account to review the status of your claim. You may also contact Robin Assist at 877-314-1193 or by email at [email protected]. Do not contact Academic HealthPlans or EF Tours for claim status.
Information about how to file an appeal is included with your claim determination notification. You must use this process if you wish to dispute the final decision. Neither EF nor AHP can overturn claim findings.
Program Manager (Plan and coverage questions)
Academic HealthPlans, a part of the Brown & Brown team
Travel Insurance Division
8:30am – 5pm Central Time | Monday – Friday
[email protected]
877-974-7462, ext. 321
Claims Administrator (Claim status questions)
For claims submitted on or before 10/28/2026, Broadspire is your claim administrator
Email claims to: [email protected]
or mail, allow 7-10 days for delivery:
For claims submitted on or after 10/29/2026, Robin Assist is your claim administrator
For Claim Status:
Phone 877-314-1193
| Travel Supplier EF Tours |
(Purchase a Plan, Itinerary changes and Cancellation, EF Tours Booking Terms and Conditions, and Cancel For Any Reason Part A Waiver questions) |
| 2 Education Circle Cambridge, MA 02141 |
| Program | Phone Number |
|---|---|
| Adventures | 617-619-1825 |
| Educational Tours | 800-665-5364 |
| Explore America | 888-333-9756 |
| Gap Year | 800-726-9746 |
| Go Ahead Tours | 800-590-1161 |
| Study Abroad | 877-485-4184 |
| Ultimate Break | 800-766-2645 |
This advertisement summarizes plans including travel insurance underwritten by United States Fire Insurance Company (“USF”), NAIC #21113, a Delaware insurer with its principal office in Morristown, New Jersey. USF is authorized in all states and DC. Plans may also include travel assistance services and cancellation fee waivers not provided by USF, but by Robin Assist and EF Tours, respectively. For full details and pricing, contact: Academic HealthPlans at [email protected]; 877-974-7462 ext. 321; 16201 W. 95th Street, Ste 210, Lenexa, KS 66219.
Coverage and availability can vary depending on where you live. Insurance coverages in each plan have specific terms, limits, and exclusions, including pre-existing medical conditions.
The Travel Retailer may not be licensed and may be paid for offering this insurance. They can provide general information about the coverage and price but can’t answer detailed questions or evaluate your current insurance. Purchasing travel insurance is not required to buy other products or services from the Travel Retailer. California Department of Insurance: 800-927-4357; California license number – 0H64806.