All New – Robin Assist Online Claim Portal
Preferred method
File a claim online
Submit your information and supporting documents through the Robin Assist Online Claim Portal.
Open the Robin Assist Online Claim Portal
https://www.robinassist.com/claims/EFTours/policy-lookup
OR
You may use fillable forms available for download or printing. Choose the applicable form from the list below and submit the claim with one of the alternative contacts listed. Please include a cover sheet or letter with the insured’s name and the certificate number, and the claim number if one has been assigned.
Choose your form:
Submit your claim and supporting documents:
- Email
- [email protected]
- Fax
- 855-830-3728
- Mail
- Robin Assist
P.O. Box 211879
Dallas, TX 75211
If you have questions about a claim that has already been submitted and is IN PROCESS, please call 877-314-1193.
As of 10/29/2026 Broadspire will no longer accept new claim submissions but can provide claim status for claims received on or before Wednesday, 10/28/2026. Please call 877-314-1193 for more information.
If you have questions about your travel protection plan enrollment, purchase date, plan ID number, trip certificate number, or simply need to cancel your tour, please contact EF Tours directly.
If you do not have a claim in process but have specific questions about the plan’s benefits and coverage, please contact the plan program manager, Academic HealthPlans, part of the Brown & Brown team, by email at [email protected].
This advertisement summarizes plans including travel insurance underwritten by United States Fire Insurance Company (“USF”), NAIC #21113, a Delaware insurer with its principal office in Morristown, New Jersey. USF is authorized in all states and DC. Plans may also include travel assistance services and cancellation fee waivers not provided by USF, but by Robin Assist and EF Tours, respectively. For full details and pricing, contact: Academic HealthPlans at [email protected]; 877-974-7462 ext. 321; 16201 W. 95th Street, Ste 210, Lenexa, KS 66219.
Coverage and availability can vary depending on where you live. Insurance coverages in each plan have specific terms, limits, and exclusions, including pre-existing medical conditions.
The Travel Retailer may not be licensed and may be paid for offering this insurance. They can provide general information about the coverage and price but can’t answer detailed questions or evaluate your current insurance. Purchasing travel insurance is not required to buy other products or services from the Travel Retailer. California Department of Insurance: 800-927-4357; California license number – 0H64806.
