Submit a Claim

We're sorry you have to file a claim, but we'll try to make submitting your claim as easy as possible.


As of 02/01/2025, please file all claims with Broadspire. For fastest service use the Online Claim Portal linked below. If you experience difficulties navigating the portal, please review the Broadspire Self Service Portal User Guide. Fillable and printable forms are available for your convenience, and Broadspire’s contact information is listed below.

1. Submit your claim and supporting documentation to Broadspire using one of the following methods:

If you have questions regarding a claim that has been submitted and is IN PROCESS, please contact Broadspire by email at [email protected], or by phone at 877- 314-1193

Broadspire Claim Services will accept electronic copies of claim submissions, except as expressly stated elsewhere. However, Broadspire Claim Services may, at its discretion, require original documentation to be sent.

2. Choose your form:

  • Trip Cancellation / Trip Interruption:
    English
  • Physician Statement-BSI
    English
  • Trip Delay Claim:
    English
  • Baggage Delay Claim:
    English
  • Baggage Loss and Personal Effects Claim:
    English
  • Emergency Accident and Sickness Medical Expense:
    English
  • Assignment of Benefits – Single Traveler:
    English
  • Assignment of Benefits – Multiple Travelers:
    English

 

If you have questions about your enrollment in the travel protection plan, such as your purchase date, plan ID number, trip certificate number, or simply need to cancel your tour, please contact your EF Tours representative.

If you do not have a claim in process but have specific questions about plan coverage and benefits, please contact the plan program manager, Academic HealthPlans, Inc. (AHP), a Risk Strategies company, at [email protected].

 

 

Disclaimer: This advertisement contains highlights of the plans developed by Academic HealthPlans, a Risk Strategies Company, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al, and non-insurance Travel Assistance Services provided by Falck Global Assistance. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Academic HealthPlans at [email protected]; 877-974-7462 ext. 321; 16201 W. 95th Street, Lenexa, KS 66219; and California License Number – 0F06675. While Academic HealthPlans markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by EF Tours, and EF Tours does not receive compensation from USF for providing the non-insurance components of the plans.

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